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If you are having difficulty using Rightcar, please check the questions and answers below to see whether your question has been answered. If you are still having trouble, the final answer below gives details of how to contact us, and what information to supply when you do.
First, you should check whether you have entered your search term correctly. If you typed in the make or model incorrectly for "Search All Vehicles", or typed in the registration number incorrectly for "Search By Registration Plate", then it's unlikely you will get the results you expect.
But if you did type those details correctly, and still didn't get the results you expect, here are some possible reasons:
Suggestions show you sub-categories within the category of vehicles you have chosen. For example, if you have searched for a make and model and got a large number of results, you can use the options given next to the Suggestions prompt to limit your search results to the category of vehicle suggested.
The vehicles on the Find page are listed in order of driver safety, with the highest ranking vehicles (most stars) shown first. You can choose to Sort vehicles by the other categories shown next to the "Sort by" prompt, and again, the highest ranking vehicles for that category will be shown first in the search results.
You may not be able to find your own car on Rightcar because:
A simple way to find information for your type of vehicle is to search using the number plate option.
If you are looking at the information for a used Japanese import, it's likely that you will see one or more sets of numbers and letters in italics under the name of the vehicle, looking something like this: [XY1] or this: [XY1, XY2].
This is the frame code or frame codes for the vehicle. Some vehicles are listed with more than one frame code because the Rightcar entry represents a group of model variants that are essentially the same in terms of safety and fuel economy.
Frame codes help you to identify the exact submodel of the vehicle you are dealing with. You can usually find the frame code for your own vehicle on the vehicle's identifying plate. It's the part of the model code after the hyphen. So , if the model code is LA-RN1, then the frame code is RN1. If the model code was UA-RN1, the frame code would still be RN1.
On most Japanese import vehicles, the identifying plate is under the bonnet. In some cars, like the Nissan Maxima, it is under the driver's seat. In a van, it may be under the driver's or passenger's seat.
If you want to know more, here are some detailed instructions for finding the identifying plate in used Japanese imports and determining the model code. Read the section "Typical examples of plates with model codes" - the rest isn't relevant to you: http://labelling.fuelsaver.govt.nz/model_codes.html.
You can compare vehicles using My List. Using the "Add to my list" buttons on the site, you can add vehicles to this page, remove them, and compare them. The details of how My List works are described below.
My List shows the vehicles you have selected to compare. If your My List is showing "0 Items", this means either that you have not selected any vehicles for inclusion in the list, or that you had previously selected some vehicles but have since deleted them.
To add new vehicles, use the options on the Find page to find the vehicle or vehicles you want, then click on the "Add to my list" button to add one or more vehciles to My List.
To restore deleted vehicles, click on "My List" and you should see an "Undo?" request for each vehicle you have deleted. Click on the word "Undo?" to restore the vehicle to your list.
Use the "Add to my list" buttons on the Find page or on the vehicle detail pages.
To remove a vehicle from My List, click the "X" button that displays when the mouse is near the right-hand end of the information about that vehicle. This will cause a message to display asking you whether you want to undo or confirm the deletion of the vehicle from the list:
No. All the vehicles you have added to My List will remain there until you delete them, or until you finish your session of using Rightcar.
The newest vehicle added to My List is added at the top of the list.
Please use the Contact us link at the bottom of the page. To help us assist you, please provide as much information as you can about the computer on which you accessed the Rightcar site:
Please supply a contact telephone number to help us get in touch with you.